One of our new clients is an animal hospital and they use a clinical software application called AVIMark. They were unhappy with their MSP for a variety of reasons and decided to ask us to look into several of their lingering ‘unsolved’ printing issues.
Couple of their computers either cannot print labels or print the wrong sized labels. Those were quickly resolved by our senior technician. But one computer just wouldn’t print Word documents and PDFs directly from AVIMark, their veterinary software. After over an hour with two AVIMark technical support agents remote logged in and inspect their computer, the recommendation was to uninstalled and reinstalled Microsoft Office.
That’s kind of odd because Microsoft Office functions correctly when invoked directly. So uninstalling and reinstalling Microsoft will just get us back to the same place. I spent some time on the internet and found a proposed solution from IT-Simplified, LLC which described a similar problem when AVIMark gets an error code 5 when trying to print.
The solution is to turn off Microsoft Word’s start up options show it would not display the splash screen. I suspect AVIMark did not update and include the correct switch setting in its command on later version of Microsoft Office.
To get AVIMark to print.
- Start Microsoft Word directly;
- Either create a new document or open an existing one (either way will work);
- Click File
- Click Options
- Near the bottom, you should see “Start up options”
- uncheck all 3 options.
- Click OK
- Click “X” on upper right corner to exit Microsoft Word; and
- Reboot the computer.
AVIMark will now print.